CloudTalk degraded performance
Resolved

Incident has been resolved. All CloudTalk's components are operational. We will publish public root cause analysis later today.

Wed, Nov 22, 2023, 10:24 AM
(1 year ago)
·
Affected components

No components marked as affected

Updates

Resolved

Incident has been resolved. All CloudTalk's components are operational. We will publish public root cause analysis later today.

Wed, Nov 22, 2023, 10:24 AM

Monitoring

Set of fixes have been successfully implemented. Team continues with the monitoring to confirm the suspected root cause.

Wed, Nov 22, 2023, 07:05 AM(3 hours earlier)

Monitoring

All services are operational. Team prepared a series of fixes which will be implemented tomorrow (Wednesday) at 08:00 CET to cause the least impact and to confirm the suspected root cause.

Tue, Nov 21, 2023, 03:29 PM(15 hours earlier)

Identified

All services are operational again. Issue was caused by the new healthcheck configuration which was part of the incident remediation. We continue with the root cause investigation.

Tue, Nov 21, 2023, 02:23 PM(1 hour earlier)

Identified

Multiple services have partial outage. We are working on a fix.

Tue, Nov 21, 2023, 02:19 PM

Monitoring

Customers may experience issues with CloudTalk dashboard. Root cause of the incident hasn't been found yet. Infrastructure is monitored by engineers to minimize impact.

Tue, Nov 21, 2023, 02:10 PM

Monitoring

Team continues with the investigation of the root cause.

Tue, Nov 21, 2023, 01:14 PM(56 minutes earlier)

Monitoring

CloudTalk dashboard is operational again.

Tue, Nov 21, 2023, 12:35 PM(38 minutes earlier)

Monitoring

Customers may experience issues with CloudTalk dashboard. Performance issues are connected with the ongoing incident. We are investigating root cause.

Tue, Nov 21, 2023, 12:28 PM

Monitoring

Infrastructure has been scaled, new components will be added to running infrastructure in a few minutes. Team will closely monitor this action.

Tue, Nov 21, 2023, 12:05 PM(22 minutes earlier)

Monitoring

Team works on a scaling of affected infrastructure although applications are currently running and metrics don't show any issues. We are continuing with monitoring to ensure that possible peaks are covered as soon as possible.

Tue, Nov 21, 2023, 11:30 AM(35 minutes earlier)

Identified

Self-healing mechanism restored connections, services should be operational again. Team continues with investigation and further fixing.

Tue, Nov 21, 2023, 11:07 AM(23 minutes earlier)

Investigating

We are encountering degraded performance of our services. Team is investigating the root cause which might be connected with yesterday's outage.

Tue, Nov 21, 2023, 10:58 AM
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