No components marked as affected
Resolved
This incident has been resolved.
Monitoring
A fix has been implemented and we are monitoring the results.
Identified
We expect to release a fixed version of the App to affected Customers in 2h.
Identified
We'll be releasing a new version of the App with the fix for the affected customers.
Identified
We are continuing to work on a fix for this issue.
Identified
The issue happens when there are routing problems on a Customer when trying to reach 8.8.8.8 (Google DNS). We're working on a path that enables the Customers to still work with Desktop App (if it's possible).
Investigating
We are continuing to investigate this issue.
Investigating
Desktop App not loading for some Customers. We're currently investigating the root cause.We recommend affected users to use web app as a workaround while we fix this issue.