Analytics data for US customers has been partially recovered for all affected calls.
The recovered data now includes the following information for each affected call:
Start and end time of the call
Details about calls made to agents within groups
Resolved
Analytics data for US customers has been partially recovered for all affected calls.
The recovered data now includes the following information for each affected call:
Start and end time of the call
Details about calls made to agents within groups
Identified
Analytics are available from 15th of April 12:30 UTC for US customers.
We are working to restore the missing analytics data created between 13th of April 8:00pm UTC and 15th of April 12:30 UTC.
Investigating
We are investigating an issue with the missing analytics data for customers using US region from 13th of April 8:00pm UTC until 15th of April 12:30 UTC.
We know this is frustrating and we’re working to resolve this as soon as possible. We have escalated this to our engineering team, and will provide an update as soon as more information becomes available.