A fix has been implemented and we are monitoring the results.
Posted Apr 12, 2023 - 17:56 CEST
Update
We expect to release a fixed version of the App to affected Customers in 2h.
Posted Apr 12, 2023 - 15:04 CEST
Update
We'll be releasing a new version of the App with the fix for the affected customers.
Posted Apr 11, 2023 - 17:41 CEST
Update
We are continuing to work on a fix for this issue.
Posted Apr 11, 2023 - 16:02 CEST
Identified
The issue happens when there are routing problems on a Customer when trying to reach 8.8.8.8 (Google DNS). We're working on a path that enables the Customers to still work with Desktop App (if it's possible).
Posted Apr 11, 2023 - 14:14 CEST
Update
We are continuing to investigate this issue.
Posted Apr 11, 2023 - 12:51 CEST
Investigating
Desktop App not loading for some Customers. We're currently investigating the root cause. We recommend affected users to use web app as a workaround while we fix this issue.
Posted Apr 11, 2023 - 12:00 CEST
This incident affected: CloudTalk's major components (Desktop App).