Call history is not updated for some customers

Incident Report for CloudTalk

Resolved

Issue is resolved, team continues with the recovery of call history from the time of incident.

Posted Sep 04, 2023 - 15:53 CEST

Monitoring

During weekend we experienced issue with the call history for some of our customers. Call history is now operational. Team is working on further monitoring, and recovery of missing call history.

Posted Sep 04, 2023 - 10:49 CEST

Identified

We are experiencing the degradation of call history service for a subset of customers.

Posted Sep 04, 2023 - 09:59 CEST

This incident affected: CloudTalk's major components (CloudTalk Dashboard).