Performance of the DB is stable, root cause has been fixed and major CloudTalk components are operational. Team continues with the fine-tuning of the current state.
Posted Nov 20, 2023 - 16:46 CET
Monitoring
Issue has been identified in our DB network which was not able to handle sudden increase of a traffic. Team is working on updating DB infrastructure and corresponding components to keep application stable. We are monitoring the state. Components are operational.
Posted Nov 20, 2023 - 16:14 CET
Update
DB metrics are almost on the same level as before incident. Team continues with investigation, root cause is not known yet. Services are operational now.
Posted Nov 20, 2023 - 15:50 CET
Update
Team performed a quick fix and we see new connections to the DB instance. We are working on further investigation.
Posted Nov 20, 2023 - 15:23 CET
Update
During monitoring, our engineering identified major issues with CloudTalk DB. We are working on investigation of the issue to put services back online
Posted Nov 20, 2023 - 15:15 CET
Investigating
We are currently experiencing outage on some of our components including CloudTalk Phone Application.
Posted Nov 20, 2023 - 14:54 CET
Monitoring
All services are operational for last 30 minutes. The problem was caused by a service upgrade that overloaded our message broker system. Our developers are actively working on identifying and mitigating the issue.
Posted Nov 20, 2023 - 14:01 CET
Investigating
We are currently experiencing outage on some of our components including CloudTalk Phone Application. We are trying identify issue related to our backend message service.
Posted Nov 20, 2023 - 13:14 CET
Monitoring
We additionally experienced very short dashboard outage during fix implementation. All services are now online. Our developers are monitoring situation.
Posted Nov 20, 2023 - 12:54 CET
Identified
Issue has been identified and solved.
Posted Nov 20, 2023 - 12:49 CET
Investigating
Regular update of one of our services caused unexpected outage affecting some functionality.