Service delay (US region only)

Incident Report for CloudTalk

Resolved

This incident has been resolved.

Posted Apr 21, 2021 - 10:09 CEST

Monitoring

A fix has been implemented and currently monitoring the issue. You might experience a delay in SMS functionality (US region).

Posted Apr 20, 2021 - 22:28 CEST

Update

We are continuing to work on a fix for this issue.

Posted Apr 20, 2021 - 21:14 CEST

Identified

Due to database overload in US region there might be delay in calls and sms functionality. We are working on resolving the issue.

Posted Apr 20, 2021 - 21:09 CEST

This incident affected: CloudTalk's major components (Servers Availability, Inbound Calls, Outbound Calls, Call Recording, API, CloudTalk Dashboard, Desktop App, Mobile App, Integrations).