Greetings recently added are not being played in the call flow or during music on hold.

Incident Report for CloudTalk

Resolved

This incident has been resolved.

Posted Oct 18, 2023 - 15:30 CEST

Identified

Custom greetings recently added by dashboard or API from 17th October 22:00 UTC are not being played in the call flow or during music on hold for inbound calls. All other greetings works correctly. We expect that already uploaded greetings will be processed after fix implementation.

Posted Oct 18, 2023 - 14:28 CEST

This incident affected: CloudTalk's major components (Inbound Calls).