Call history in Dashboard might not be visible for EU customers

Incident Report for CloudTalk

Resolved

This incident has been resolved.

Posted Jan 04, 2024 - 15:06 CET

Update

Majority of call history records recovered

Posted Jan 04, 2024 - 13:04 CET

Monitoring

Issue has been resolved on 3rd January at 8:00 PM CET. Call history data are being restored now.

Posted Jan 04, 2024 - 08:07 CET

Update

The team is investigating potential root cause.

Posted Jan 03, 2024 - 16:34 CET

Update

Root cause investigation still in progress. Missing call history will be recovered then.

Posted Jan 03, 2024 - 15:34 CET

Investigating

The issue is still persisting, we are looking for a root cause.

Posted Jan 03, 2024 - 14:04 CET

Monitoring

Issue is resolved, the missing call history records are being restored.

Posted Jan 03, 2024 - 11:53 CET

Identified

The issue is identified and fix is being implemented

Posted Jan 03, 2024 - 10:36 CET

Investigating

Call history in Dashboard might not be visible for EU customers. Data will be restored.

Posted Jan 03, 2024 - 10:15 CET

This incident affected: CloudTalk's major components (CloudTalk Dashboard).