The incident has been resolved. A new version of Desktop App was released.

Although the problem with DNS was solved, a new version of Desktop app will be released tomorrow for customers that might face the problem in the future (it is recurrent).

The problem regarding reverse DNS lookup on Google DNS seems to be solved. In the meantime the team is preparing a release that should workaround that problem if it happens again.

This issue is currently affecting only Windows users. In the meantime customers should use, as a workaround, webapp. We are working on a fix that should fix the issue.

The issue was identified as a problem with reverse DNS lookup on Google DNS. For now as a workaround, the customers can use Phone webapp.