Degraded performance of inbound and outbound calls
Incident Report for CloudTalk
Resolved
Everything is back to normal. Sorry for the inconvenience.
Posted Apr 13, 2023 - 16:37 CEST
Update
Inbound and outbound calls are again in operational state. We removed temporary fix for the outbound calls. We will keep monitoring the state.
Posted Apr 13, 2023 - 16:33 CEST
Update
We identified that also inbound calls are affected for a subset of customers. There is no workaround for inbound calls in this case.
Posted Apr 13, 2023 - 14:40 CEST
Monitoring
One of our partner carriers has experienced issues with connecting of outbound calls between 13:55 - 14:10 CEST. We have disabled faulty carrier temporarily, calls are routed through healthy carriers.
Posted Apr 13, 2023 - 14:23 CEST
This incident affected: CloudTalk's major components (Inbound Calls, Outbound Calls).
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